TERRA SPA POLICIES & PROCEDURES

Booking

We are a small boutique spa and during busy times space can be limited. In order to provide you and other clients with excellent customer service and access to appointments during peak times, we have a firm 24-hour cancellation policy.

Kindly review the booking and cancellation information below. Please note that by booking an appointment you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience booking with us. If you have any questions or concerns, please call us at Northstar (210) 979-8900, Alamo Heights (210) 804-1600, Rolling Oaks (210) 655-0900.

Appointments

When scheduling and appointment, you will be asked to provide a valid credit card number to reserve your appointment. Please note that no charges will be made to your credit card until your service is completed (unless you cancel with less than 24 hours notice). Upon completion, you'll be able to pay for your services with your choice of Visa, MasterCard, or cash. We do no accept American Express or Discover. If you don't have a credit card, you can pre-pay for your services in cash or gift certificate (24 hours in advance) to hold your reservation. We accept cash, Visa, MasterCard, and Terra Spa gift cards.

Gratuity

Gratuity is not added and is left to your discretion. We reserve the right to require payment for "no show" appointments.

Cancellations

If you need to cancel your appointment, please call us at least 24 hours in advance. No email cancellations will be accepted. Since we turn away other clients to hold your reservation, any cancellations with less than 24 hours notice will result in Full Charges on your credit card. Groups of 3 or more people require 48 hours cancellation notice. Absolutely no exceptions can be made to our cancellation policy because we often schedule and pay therapists to come in especially for your appointment.

Arrival

Please arrive 5 minutes prior to your scheduled appointment time to allow a relaxed check in and time to enjoy our spa amenities. First time clients will be asked to provide information on medical history, lifestyle and preferences while in the spa. This information is used solely to provide you with the best care possible and remains confidential. A more detailed consultation will be provided during your service.

Staff

We employ only experienced, licensed staff. Details about the education and certifications of each individual providing services in the spa are available by request. It can be very helpful to review this information before booking a first time service.

Services

Quality service is our top priority. Please advise your service provider of any medical conditions or concerns, including medication use, before your service. Please tell us if you are pregnant, attempting to conceive, have high blood pressure or other circulatory issues, etc. The therapies we provide are effective, so the more we know about you, the better we can affect your treatment's outcome.

Children

We love children however our environment is not appropriate for them. A curious child could upset the quiet & relaxed atmosphere which is essential for the success of your treatment. For yourself as well as the people around you, we respectfully request that you refrain from bringing your children along with you for your treatments.

Assistance

If you become uncomfortable or need specific attention at any point during your time with us, please notify any one of our staff immediately. We are here to provide you with a beneficial experience. No one, least of all your service provider, wants you to suffer through a service that you find unpleasant. If you need more or less pressure in a massage, you need a glass of water or you are claustrophobic during a body treatment, please speak up. We try very hard to anticipate your needs, but are not offended when you point them out to us.

Returns/Refunds

All gift certificate sales are final.

Special

Gift certificates are available in any denomination.