FAQS

• What are your hours of operation?

  Terra Spa's hours of operation are 7 Days a week; 10:00am – 8pm

• How do I make an appointment?

  In order to make an appointment, you can contact us by telephone (in Terra Spa Northstar: (210) 979-8900) or Terra Spa Alamo Heights: (210) 804-1600 or Terra Spa Rolling Oaks: (210) 655-0900, or by email. In order to reserve your appointments, we require a contact telephone number and a credit card with expiration date. We ask that you arrive no more than 15 minutes prior to your appointment time. If you arrive late to the appointment you have scheduled, we unfortunately would have to shorten your treatment time and retain the original price of the appointment. We do this as a courtesy to the guests who are scheduled after you.

• How do I cancel/reschedule my appointment?

  If you would like to cancel or reschedule your pampering session, please notify us at least 24 hours in advance of your appointment. If the appointment is not cancelled ahead of time, we do fully charge for the treatments that are reserved.

• At what age may I receive Spa Treatments?

  You must be 18 years old to receive Massage, Body Treatments, Facials & Waxing are permitted with guardian consent.

• How do I book a group event?

  A group spa party can be booked by contacting us with the names and treatment choices of each member of your group. For groups of three or more people we do require prepayment of your any services. A specific cancellation policy will be created for your group.

• How do I pay for my appointment?

  We accept Mastercard, or Visa credit cards. We do not accept personal checks. Gratuities for our therapists can be provided in cash or credit.

• Do I have to leave a gratuity?

  Our Spa therapists pride themselves in delivering excellent service. Gratuities are graciously accepted and appreciated.

• I have a gift certificate/voucher for my appointments, but I forgot to bring it in. What do I do?

  In the event that you have forgotten your gift certificate/voucher, we will charge you for the treatments we have scheduled. This charge will be fully refunded to you once we receive the original certificate (not a copy).

• I'm pregnant, can I still have spa treatments?

  At Terra Spa, we offer prenatal care and relaxation in the form of massages and facials. However, because of the heat involved in our body wraps and treatments, we do not offer them to our expecting clients. The most relaxing treatments requested of us by our pregnant clients is the foot massage (not reflexology, as we do not want to activate pressure points), massages to reduce fatigue, and facials.

• What is Terra Spa policy on nudity? Is draping required?

  Yes, we do require our clients to be draped with a sheet or a towel.

• Do you have male therapists?

  Yes, our therapists are male and female.

• Are there any health conditions that I need to disclose before my day spa appointment?

  Please be aware that if you are pregnant, have high blood pressure or a heart condition, services that involve the application of heat are not advised. We also need to be informed of any skin irritations, infections and/or injuries prior to your day spa treatment. Please consult your doctor first.

• How does the Body Wrap work?

  The Body Wrap works by shrinking the size of your fat cells. Herbal extracts, minerals and amino nutrients are applied warm to open pores and draw out toxic accumulations from the skin and soft tissue layers. This aids the body to further breakdown fat. Pressure wraps compact the detoxified fatty tissues that are left, reducing all over measurements in the areas that need it most. The herbs, and sea vegetation, and minerals provide nutrients which penetrate our cell walls and cause the lipids (fatty material) inside our cells to be released into the lymphatic system. The fat is then circulated naturally and carried out through the normal elimination process of the body. The Body wrap releases toxins and replaces them with minerals your body needs. The aloe base works as a carrier, transporting this unique formula to the adipose layer, breaking down hardened toxic tissue (cellulite) on contact. This results in inch loss, detoxification, and smoother and firmer skin. Consider your skin is your largest living and BREATHING organ of your body. Every day, your body is assaulted by harmful air pollution, smoking, harmful ingredients from lotions, soaps, perfumes, dangerous cleaning chemicals, UV rays, and even the wind. Harmful chemicals get trapped in our fat cells. It behooves us to clean our body INSIDE and OUT. Doing Body Wraps help you do this. So besides shrinking your fat cells and reducing inches, you benefit from a more toxic-free body.

• Has Body Wrapping been clinically tested and safe?

  In Japan, research was conducted at Chukyo University by Kagemoto Yuasa, M.D. "We found it to be very effective with fast action...The herbal solution has been noted to burn subcutaneous fat and cellulite within an hour and that gives fast reduction of fat in thickness, which we were able to measure through ultrasonic photography." The Herbal Body Wrap was first originally formulated in Baden Baden, Germany. The original purpose was intended to cleanse the body of toxins. Though when applied, it was discovered that fatty material (which can be extremely toxic) was also pulled from the body. The inch loss benefit was actually a side effect to the original purpose of the product. It was noted that the same herbs, historically, were used for therapeutic purposes by indigenous inhabitants in ancient health practices. The Herbal Wrap has also been proven to work effectively through hydrostatic weight testing.

• How long does the inch loss last?

  As long as you follow a healthy diet and lifestyle, the lost inches should not return for at least thirty days. As toxins gradually build up in your body tissue, inches will gradually return over time, depending entirely on your diet and lifestyle. Avoiding toxin-laden foods will substantially retard the inch gain.

• Is this a safer alternative to obesity surgery or lipo suction?

  Yes. And it costs you much, much less. However, it's impossible to reduce the NUMBER of fat cells in your body without surgery. Instead, this safe alternative reduces the SIZE of your fat cells. You get the same effect as surgery (unwanted inches) in a much safer way. You don't risk the potentially dangerous complications of surgery either.

• How will I look?

  Most people look 6-20 inches (composite whole body loss) slimmer on their first wrap alone. We always take into consideration that each person is different and may have specific goals in mind. So note, results vary.

• How do I prepare for the Body Wrap?

  1) Start with clean skin: be sure not to apply any lotions, oils or creams 6 hours before wrapping. 2) Use an over-sized sweat suit or sauna suit to be worn over damp wraps. Your skin needs to stay warm so your pores stay open.

• How long does a Body Wrap take?

  A Body Wrap session takes 1 hour if you gently exercise, 1 1\2 hours if you do not. Allow an extra 20-30 minutes in your session for measuring your body using our body measurement charts.

• How often can I do Body Wraps?

  The body wrap is a safe and effective process and you may do it as often as you wish, however you continue losing inches for 72 hours after the wrap. We suggest for maximum inch loss results that a series of wraps, at least 4-days to a week apart be applied until you reach your maximum results. 4-6 applications may need to be done until you've reached your maximum results. After that, many do 1 body wrap a month to maintain their results, and because it makes the skin so soft and supple.

• Is this just a temporary water loss?

  No. The Body Wrap is a firming and toning process which produces results by detoxifying and contouring flesh. There is very little water loss. You will lose more inches than pounds. Be sure to drink plenty of water and rest.

• What should I do after the Body Wrap?

  It takes about 10 days for the skin to fully adapt to the tissue reduction. You can assist this process to produce maximum results by: 1) Avoid toxic food and drink, such as salt, sugar, fried foods, caffeine, carbonated drink and alcohol for several days after your wrap. 2) Drink 8-10 glasses of water per day to continue the detoxifying process through the bodies natural elimination system. Flushing your system this way will even help you to lose weight. 3) Do not apply lotions, oils, or creams to the wrapped areas or take a bath, swim, for at least 6 hours after your wrap. Then bathe in lukewarm water when needed. 4) After 3 days, Take a hot bath (or shower) to open your pores and flush the toxins out.
  If you have questions that we have not answered here, please feel free to contact us!